ORLANDO, Fla. (October 29, 2009) – For the second year in a row, J.D. Power and Associates announced that Bright House Networks ranks highest in customer satisfaction in the South region as a result of the 2009 Internet Service Provider Residential Customer Satisfaction StudySM . The results of the study showed Bright House Networks Road Runner service having the highest overall performance in cost of service; customer service; and billing.
In September, Bright House Networks was named for the fourth time in a row the highest ranking telephone service provider in the South region for Home Phone. According to the study, Bright House Networks customer satisfaction scores were highest for all five factors that comprise Customer Satisfaction: customer service; performance and reliability; cost of service, billing, and offerings and promotions.
“We are pleased to know that our High Speed Internet service along with our Home Phone service is delivering our customer promise year after year,” said Kevin Hyman, Executive Vice President, Cable Operations. “Bright House Networks is committed to providing the greatest service through all of our products, services and features that customers need and want. I am very proud of our employees who deliver on that promise every day.”
The 2009 Internet Service Provider Residential Customer Satisfaction Study is based on responses from 23,997 residential customers of Internet Service providers nationwide. The study was fielded in January, March and July 2009.
About Bright House Networks
Bright House Networks is the 7th largest multiple cable system operator (MSO) in the US with 2.4 million customers in several large cities including Tampa Bay and Orlando, Florida; Bakersfield, California; Indianapolis, Indiana; Detroit, Michigan; and Birmingham, Alabama; along with several other smaller regions in Alabama and the Florida Panhandle. The high-growth Florida markets are adjacent and form one of the country’s largest cable clusters. Bright House Networks’ corporate offices are located in Syracuse, New York and Orlando, Florida.
Bright House Networks is committed to putting customers in control and making their lives easier with products including Digital Cable, High Speed Internet, and Home Phone. The company also provides an ever-expanding catalog of Video-on-Demand (VOD) programming, the immensely popular Digital Video Recorders (DVR), and high-definition (HD) programming.
Exceptional customer care is the cornerstone of Bright House Networks’ business, and a top priority across all operating units. Bright House Networks was ranked the “Highest in Residential Telephone Customer Satisfaction in the South Region” by J.D. Power and Associates in 2006, 2007, 2008 and 2009. J.D. Power and Associates also ranked Bright House Networks the “Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the South Region” in 2008 and 2009.
In addition to their residential services, Bright House Networks Business Solutions (
www.brighthouse.com) provides products and services for small, medium, and enterprise businesses including Business Phone, Internet, Managed Security Services, Web Services, and Wireless Solutions.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13 (
www.cfnews13.com) serving the Orlando area, and Bay News 9 (
www.baynews9.com) serving the Tampa Bay area. Recently, Bright House Sports Network (
www.bhsn.com) launched in Florida, providing local sports coverage across Tampa Bay and Orlando. Bright House Networks provides in-depth coverage of local sports including high school, college, and professional teams.
Public affairs, social responsibility, and community involvement continue to be major initiatives for Bright House Networks as an ongoing commitment to the families and communities Bright House Networks serves. This includes the
Star Teachers Award program, the
Bright Kids Network,
Operation Bright Eyes, and many more long-term commitments to education and other important issues in Bright House Networks communities.
For more information about Bright House Networks or our products and services, please visit (
www.brighthouse.com/business).
