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Share Your Story

Keeping Your House a Bright House

Our house got hit by lightning and completely burned out our phone lines and cable. Within hours, the first tech arrived and got temporary phone service and access to our cable. The following day they responded and replaced all the phone lines and cable lines and...
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Your stories help us serve our customers better, and we love to hear from our customers! From time to time, we’ll feature stories or letters you have shared that highlight our commitment to outstanding service. We look forward to hearing how we may have helped make your day brighter.

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BHNTechXpert – At Your Service
BHNTechXpert – At Your Service
Customers have had high praise for BHNtechXpert. Here are a few of the many positive comments we’ve seen so far...
Providing Exceptional Service
I would like to take a moment to commend one of your agents by the name of Patrick. After speaking to...
Craig is Fabulous
Craig is Fabulous
This is just a compliment for a tech support agent named Craig. My Internet was not working...
Taking Pride in Great Service
I have had my cable and Internet with Bright House Networks for many years. I have had only a few...
BHNtechXpert and Super Tech Save the Day!
I had a great experience with a customer service agent and the Bright House Networks tech...
Lightning Fast Repair
A recent lightning storm knocked out our cable service. We called Bright House Networks and they...
Daniel - A True Friend
One of your technicians was across the street from our house working with a neighbor. I decided to see if...
Awesome Job, Tammy!
I would like to provide feedback regarding one of your agents that recently assisted me: Tammy. She is an...
Gerald’s story
When a service technician named Gerald arrived at a service call , he knocked on the door and heard someone say...
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