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Our Policies

EASYPay Online Service Terms and Conditions of Use

EASYPay Online Service Terms and Conditions of Use

Last Revised: October 31, 2012


Definitions

As used in these Terms and Conditions (the "Agreement"), the following terms shall have the following meanings:

  • "BHN" or "Company" means Bright House Networks, LLC.

  • "Business Day" means Monday through Friday, excluding Federal Reserve holidays and Bright House Networks holidays.

  • "Customer," "you" and "your", means the person, at least 18 years of age, who ordered and receives BHN services.

  • "Customer Service Hours" means 24 hours a day, seven days a week.

  • "Cutoff Time" means 10 p.m. Eastern Time on any Business Day and is the time by which you must transmit Payment Instructions to have them considered entered on that particular Business Day.

  • "Equipment" means any or all of the following: Channel Selector(s), Remote Control(s), DCR Adaptor(s), High Speed Modem(s), Software, Network Interface Card(s), Multimedia Terminal Adaptor(s), and any other equipment installed in or on Customer's premises by BHN. Equipment does not include any items owned by Customer or purchased by Customer from BHN.

  • "Payment" means the information provided by you to the Service for one or more bill payments to be made to BHN.

  • "Payment Account" means your checking or savings account or credit or debit card from which your bill payments will be made.

  • "Payment Instructions" means the banking instructions you enter with respect to the Payment.

  • "Payment Send Date" means the Business Day(s) of your choice upon which your bill payment(s) will be made through your Payment Account (a Payment Send Date of a non-Business Day will be considered to be the previous Business Day).

  • "Service" or "EASYPay Online Service" means the internet bill payment and online ordering service offered by BHN.

  • "Service Provider" means any third party providing the Service on behalf of BHN.

Paperless Terms and Conditions

If you have signed up for Paperless receipt of Statements and Notice (as more fully described below), you agree and provide your E-sign consent, to the following:

  1. Scope of Consent. You agree that BHN may provide you with the following categories of records in electronic form only instead of providing a paper copy to you:
    (a) Your monthly BHN bill statement; and
    (b) All notices, disclosures, documents and other information that BHN is required by applicable law to provide or make available to you in writing relating to your BHN account. This would include, but not be limited to, any required legal notices regarding: BHN's customer privacy policy, changes in rates and services, or variances from month to month in the amount of any recurring customer payment to BHN that you have authorized. The records described above ("Statements and Notices") may be provided to you electronically by such means as BHN shall determine in its discretion with appropriate notice to you, including: e-mail (or a link set forth in an e-mail), electronic posting at an online location designated by BHN, or via the Service website.
  2. Withdrawal of Consent. Your consent to receive the Statements and Notices in electronic form only will apply for as long as you are a customer of BHN unless you properly withdraw your consent. You can withdraw your consent at any time, and at no cost to you, by selecting paper statement delivery via the Service website or by calling BHN Customer Care. If you elect to resume paper delivery of your BHN bill statement, such change will become effective during BHN's next billing cycle for your statement.
  3. Paper Copies. If you wish to obtain a paper copy of any Statement or Notice provided to you electronically pursuant to this consent, you may do so by printing it yourself or by calling BHN Customer Care to request a paper copy. BHN may charge you a reasonable service charge for the delivery of paper copies of any Statements and/or Notices so long as we disclose our then current service charge to you at the time of your request for a paper copy. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Statements and/or Notices that you have authorized us to provide electronically pursuant to this consent.
  4. Your E-Mail Address. In order to ensure that BHN is able to contact you electronically and provide the Statements and Notices, you must update your e-mail address information in our records immediately upon any change. You can update your e-mail address through the Service website.
  5. Minimum Technical Requirements. To electronically access and retain the Statements and Notices, you will need to have a personal computer and operating system software that will support operation of the following software requirements:
    Web browsers:
    Internet Explorer 6.0 or higher; or
    Firefox 2.0 or higher.
    Browser must have JavaScript and cookies enabled
    Other software:
    Adobe Reader 7.0.8 or higher
    In addition, your computer must have Internet connectivity and you must maintain a working e-mail account that enables you to receive, view and print or store e-mail messages. In order to retain the Statements and Notices provided to you electronically pursuant to this consent, your personal computer will also need to have the capability to save and store the Statements and Notices, or you will need a working printer properly connected to your computer.

PLEASE PRINT AND RETAIN A COPY OF THIS CONSENT FOR YOUR RECORDS

Bill Payment

When initiating a Payment, you authorize BHN to remit funds on your behalf from your Payment Account in accordance with your Payment Instructions.

  • A particular bill payment is "Pending" starting from the time you enter a Payment until the payment is "Processing".
  • A particular bill payment is "Processing" starting at the Cutoff Time of the date selected by you as the "Payment Send Date" (as applicable) until confirmation is received by the Service that the payment was successful.
  • A particular bill payment is considered "Paid" after the Service receives a remittance file from the payment processor indicating a successful payment.
  • Payment Instructions entered after the Cutoff Time or on non-Business Days will be considered entered in the Service on the next Business Day.
  • In any other event, including, but not limited to, choosing a Payment Send Date less than 2 Business Days before the actual due date, the risk of incurring and the responsibility for paying any and all late charges or penalties shall be borne by you.
  • BHN will provide up to 6 months of account history through the Service. You may request account history beyond 6 months in writing or by contacting a BHN office.

BHN will use commercially reasonable efforts to make all your payments properly. However, BHN shall incur no liability if it is unable to complete any payments initiated by you through the Service because of the existence of any one or more of the following circumstances:

  1. If, through no fault of BHN, your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your credit card or overdraft account, or your Payment Account does not otherwise permit the transaction to be executed;
  2. The Service is not working properly and you know or have been advised by the Service about the malfunction before you execute the transaction;
  3. You have not provided the Service with the correct BHN account information to process your payment accurately; or,
  4. Circumstances beyond the control of BHN or the Service Provider (such as, but not limited to, fire, flood, Internet delays, interruption or malfunction, or interference from an outside force) prevent the proper execution of the transaction. Provided none of the foregoing 4 exceptions are applicable, if BHN or the Service Provider causes an incorrect amount of funds to be removed from your Payment Account, BHN or the Service Provider shall be responsible for returning the improperly transferred funds to your Payment Account. THE FOREGOING SHALL CONSTITUTE BHN'S AND THE SERVICE PROVIDER'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL BHN OR THE SERVICE PROVIDER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF YOUR USE OF THE SERVICE.

Automatic Recurring Payments Terms and Conditions

Credit Card and Debit Card

By agreeing to these terms and conditions, you authorize BHN to automatically charge the credit card or debit the debit card that you have specified each month for the total balance due on your monthly BHN statement. You agree that the credit or debit card specified by you for automatic recurring monthly payments to BHN is and will continue to be an account that you control, and that you will maintain sufficient availability under your credit card limit, or sufficient funds in the account linked to your debit card, as applicable, to pay your monthly BHN statement. The automatically recurring monthly charge to your credit card or debit to your debit card will occur on or after the payment due date on your BHN statement. The total balance due on your BHN statement may vary from month to month depending on the services requested by you and provided by BHN. At least 10 days before the payment due date, BHN will send you an e-mail informing you that the Statement is available for viewing online; if you choose to also receive a statement via USPS, the Statement will be mailed at least 10 days before the payment due date. Your monthly BHN Statement will constitute your notice of any variance in the amount that will be automatically charged to your credit card or debited to your debit card from month to month.

If you have any questions about the total balance due on your BHN statement, you should contact BHN Customer Care. You may cancel your automatic recurring charge payment authorization by following the appropriate instructions on the Service website or by contacting BHN Customer Care. BHN reserves the right to cancel this automatic recurring payment option at any time. If the automatic recurring charge payment option is cancelled, you are responsible for making arrangements to pay the total amount due on your BHN Statement each month.

It may take up to 20 days for your automatic recurring payment option to be set up. Please continue to pay the total amount due on your BHN Statement until the recurring charge option is set up. You will know the option is set up when you see a message on your BHN Statement indicating that you should not pay the balance due and that your payment will be made by the payment due date.

These terms and conditions shall constitute your copy of your authorization to BHN to automatically and on a recurring basis, charge your credit card or debit your debit card each month in the amount of the total balance due on your BHN Statement. You agree that providing the information requested by BHN to set up automatic recurring payments, and clicking "I have read and accept the Recurring Payments Terms and Conditions" to confirm that you have read and understood these terms and conditions, constitutes a "writing signed by you."

Please print a copy of these terms and conditions and your authorization for your records.

Checking or Savings Account

By agreeing to these terms and conditions, you authorize BHN to automatically transfer electronically each month, from the checking or savings account that you have specified, the total balance due on your monthly BHN statement. You agree that the checking or savings account specified by you for automatic recurring monthly payments to BHN is and will continue to be an account that you control , and that you will maintain sufficient funds in that account to pay your monthly BHN Statement. The automatic monthly electronic fund transfer from your checking or savings account will occur on or after the payment due date on your BHN Statement. The total balance due on your BHN Statement may vary from month to month depending on the services requested by you and provided by BHN. At least 10 days before the payment due date, BHN will send you an e-mail informing you that the Statement is available for viewing online; if you choose to also receive a statement via USPS, the Statement will be mailed at least 10 days before the payment due date. Your monthly BHN Statement will constitute your notice of any variance in the amount that will be automatically transferred from your checking or savings account from month to month.

If you have any questions about the total balance due on your BHN Statement, you should contact BHN Customer Care. You may cancel your automatic recurring charge payment authorization by following the appropriate instructions on the Service website or by contacting BHN Customer Care. BHN reserves the right to cancel this automatic recurring payment option at any time. If the automatic recurring charge payment option is cancelled, you are responsible for making arrangements to pay the total amount due on your BHN Statement each month.

It may take up to 20 days for your automatic recurring payment option to be set up. Please continue to pay the total amount due on your BHN Statement until the recurring charge option is set up. You will know the option is set up when you see a message on your BHN Statement indicating that you should not pay the balance due and that your payment will be made by the payment due date.

These terms and conditions shall constitute your copy of your authorization to BHN to automatically and on a recurring basis, make an electronic fund transfer from your checking or savings account each month in the amount of the total balance due on your BHN Statement. You agree that providing the information requested by BHN to set up automatic recurring payments, and clicking "I have read and accept the Recurring Payments Terms and Conditions" to confirm that you have read and understood these terms and conditions, constitutes a "writing signed by you."

Please print a copy of these terms and conditions and your authorization for your records.

Password and Security

  • To use the Service, you must complete the online registration process by providing BHN with complete and accurate information on the registration form.
  • As part of the registration process you will choose a user name and password to access your account through the Service. You agree not to give or make available your user name and password or provide other means to any unauthorized individuals to access the Service.
  • BHN will send an e-mail, to the e-mail address you provided, confirming your Service registration. It is your responsibility to keep this e-mail address current and to inform BHN of any changes to your e-mail address.
  • Except as provided herein, you are responsible for all bill payments made through the Service using your password.
  • Except as provided herein, you are entirely responsible for any and all activities that occur through use of your password with the Service. You could be held liable for losses incurred by BHN or another party due to someone else's use of your password or account with the Service.
  • Except as provided herein, BHN will not be responsible for any loss you may incur as a result of someone else's misuse of your password banking information, credit or debit card information or account through the Service either with or without your permission.
  • Contact BHN Customer Care immediately if you believe that your Password or other means to access your Payment Account through the Service has been lost or stolen or that someone may attempt to use the Service with your Password but without your consent.

Errors and Questions

In case of errors or questions about your online transactions, you should contact us as soon as possible. If you think that your BHN bill statement is wrong or you need more information about a transaction listed on the statement, BHN must hear from you no later than 60 days after you received the FIRST statement on which the problem or error appeared. You must:

  1. Tell BHN your name and account number;
  2. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and,
  3. Tell BHN the dollar amount of the suspected error.
  4. If you tell BHN verbally, BHN may require that you send your complaint in writing within 10 Business Days after your verbal notification. BHN will tell you the results of its investigation within 30 Business Days after we hear from you and will move to correct any error promptly. If BHN needs more time, however, BHN may take up to 45 Business Days to investigate the complaint or question. If BHN decides there was no error, BHN will contact you with an explanation within 3 Business Days after it finishes the investigation.

Disclosure of Account Information to Third Parties

By completing the enrollment form, you are authorizing BHN to display billing and payment information on a secured Internet site. BHN will disclose information to third parties about your account or the transactions you make ONLY in the following situations:

  1. Where it is necessary for completing transactions;
  2. In order to comply with a governmental agency or court orders;
  3. If you give us your written permission;
  4. As otherwise permitted by this Agreement; or
  5. As otherwise permitted by the Bright House Network's User Agreement and Terms and Conditions of Use, the Bright House Networks Agreement for Residential Services, the Bright House Networks Privacy Policy, or the Bright House Customer Privacy Notice for Cable Television, High Speed Internet and Phone Service set forth at http://brighthouse.com/corporate/policies/default.

Charges

There are no charges to you associated directly with the Service. Any fees associated with your Payment Account will continue to apply. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.

In the Event a Service Transaction Is Returned

In using the Service, you are requesting the Service to make payments for you from your Payment Account. If BHN or Service Provider are unable to complete the transaction through the Service for any reason associated with your Payment Account (for example, there are not sufficient funds or credit in your Payment Account to cover the transaction), the transaction will not be completed. In some instances, you will receive a return notice from BHN. In such case, you agree that:

  1. You will reimburse BHN immediately upon demand the transaction amount that has been returned to BHN.
  2. You shall be liable for late payment charges, insufficient fund charges, or any other applicable charges.
  3. BHN is authorized to report the facts concerning the return to a credit-reporting agency.

Alterations and Amendments

BHN reserves the right to change this Agreement from time to time, including without limitation, with respect to applicable fees and service charges. Further, BHN and/or the Service Provider may, from time to time, revise or update the programs, services, and/or related material that may render obsolete all prior versions of such programs, services and/or material. You are responsible for regularly reviewing this Agreement. Your continued use of the Service shall constitute your agreement to this Agreement and all amendments to this Agreement.

E-mail Address or Banking Changes

You agree to notify BHN through the Service website at least 10 Business Days in advance of any change in your Payment Account or your banking status. You are responsible for keeping your correct and current banking and email address information in your user profile in the Service.

Termination or Discontinuation

In the event you wish to discontinue use of the Service, you can do so by contacting BHN Customer Care at least 10 days prior to the actual discontinuance date.

BHN may terminate the Service and/or revoke your right to use this Service at any time for any or no reason. Neither termination nor revocation shall affect your liability or obligations under this Agreement.

Terminating your Service account does not cancel your cable and/or other subscription services from BHN. You are responsible for arranging for payment for your subscription services and you will be billed accordingly. If you wish to terminate your cable and/or other subscription services from BHN, you will need to call BHN to make the necessary arrangements.

Information Authorization

Your enrollment in the Service may not be fulfilled if BHN and/or the Service Provider cannot verify your identity or other necessary information. Through your enrollment in the Service, you agree that BHN and/or its Service Provider reserve the right to request a review of your credit rating at our own expense through an authorized bureau. In addition, you agree that BHN and/or its Service Provider reserve the right to obtain financial information regarding your account from a financial institution to resolve payment-posting problems.

How to Contact Bright House Networks Customer Care

Visit our Contact Us page for office hours, locations and telephone numbers for your local BHN location.

Governing Agreements and Law

In addition to these Terms and Conditions, you agree to be bound by and will comply with the requirements of all other agreements that BHN provides you with, including, without limitation, the Bright House Networks User Agreement and Terms and Conditions of Use, the Bright House Networks Agreement for Residential Services, the Account Disclosure Statement , the High Speed Data Acceptable Use Policy, the Bright House Networks Privacy Policy, the Bright House Customer Privacy Notice for Cable Television, High Speed Internet and Phone Service, and all other rules and regulations incorporated or referenced in any product or service agreement between you and BHN and any funds transfer systems that BHN uses, such as the National Automated Clearing House Association (NACHA), and applicable state and federal laws and regulations.

Disputes

In the event of a dispute regarding any service or product of BHN, you and BHN agree to resolve the dispute by looking to the applicable Agreement. You agree that, with regard to the Service, this Agreement and the Bright House Networks Agreement for Residential Services together constitute the complete and exclusive statement of the agreement between you and BHN and that they supersede any proposal or prior agreement, oral or written, and any other communications between you and BHN relating to the Service. If there is a conflict between what an employee of the Service Provider or BHN says and this Agreement, this Agreement will prevail. If there is a conflict between the terms of any BHN agreements, the primary agreement for the particular product or service will prevail, as determined by BHN.

YOU SHOULD PRINT AND RETAIN THIS DOCUMENT FOR SAFEKEEPING AND REFERENCE AT ANY TIME DURING USAGE OF THE SERVICE. I HAVE READ AND UNDERSTAND THE FOREGOING AGREEMENT AND AGREE TO BE BOUND BY ALL OF ITS TERMS, AND ANY FUTURE AMENDMENTS WHICH MAY BE MADE TO THIS AGREEMENT FROM TIME TO TIME.