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Bright House Newsroom

Bright House Networks Ranks Highest In Customer Satisfaction for the Seventh Year in a Row



For the seventh consecutive year, Bright House Networks ranks highest in customer satisfaction among U.S. telephone service providers in the South according to the J.D. Power and Associates 2012 Residential Telephone Customer Satisfaction StudySM released on Sept. 20.

According to the study, Bright House Networks customer satisfaction scores were the highest in the South Region in all five study categories: performance and reliability, customer service, cost of service, billing and offerings and promotions.

In 2006, 2007, 2008, 2009, 2010 and 2011 Bright House Networks ranked highest among customers surveyed for Residential Phone Service. Since 2008, Bright House Networks ranked highest among customers surveyed for Residential Phone Service in the South Region.

For nearly a decade, Bright House Networks has operated with the promise to put customers in control and to help make their lives easier. Bright House Networks has continued to provide the best in customer service, entertainment, and products and services including the Bright House TV app, and features like Start Over and Look Back.

The 2012 U.S. Residential Telephone Customer Satisfaction Study is based on responses from 18,033 customers nationwide who receive their local and long distance telephone service from one provider. The study was fielded in four waves: November 2011, January 2012, April 2012 and July 2012.

About Bright House Networks

Bright House Networks is the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida, with technologically advanced systems located in five states including Florida, Alabama, Indiana, Michigan and California.

Bright House Networks serves approximately 2.5 million customers who subscribe to one or more of its video, high-speed data, home security and automation and voice services. The company also offers a strong portfolio of customizable, advanced business solutions for video, voice, data, cloud-based and managed services. The company is MEF-certified and also recently received the Cisco® Master Service Provider Certification under the Cisco Cloud and Managed Service Program, the first cable operator in the United States to achieve this designation. Bright House Networks also owns and operates exclusive, award-winning, local news and sports channels in its Florida markets. For more information about Bright House Networks, visit (

Further Information

Contact: Lorelie Johnson
Phone: 407-210-3188