Also Ranks Highest Telephone Service Provider for Seventh Year In a RowBack
Bright House Networks ranks highest in customer satisfaction in the South region according to the J.D. Power and Associates Internet Service Provider Residential Customer Satisfaction StudySM released today, October 15, 2012.
According to the study, Bright House Networks customer satisfaction scores were the highest in the South Region in Customer Service and tie with Windstream for Cost of Service. This marks the third time that Bright House Networks has been named the highest ranking Internet service provider in the South region. Bright House Networks also ranked highest in customer satisfaction in the South region for High Speed Internet in 2008 and 2009.
Bright House Networks also ranked “Highest in Residential Telephone Customer Satisfaction in the South Region” according to the J.D. Power and Associates 2012 Residential Telephone Customer Satisfaction Study℠ for the seventh consecutive year. According to the study, Bright House Networks customer satisfaction scores were highest for all five factors that comprise Customer Satisfaction: performance and reliability, customer service, cost of service, billing and offerings and promotions.
For nearly a decade, Bright House Networks has operated with the promise to put customers in control and to help make their lives easier. Bright House Networks has continued to provide great customer service, entertainment, and products and services including the Bright House TV app, and features like Start Over and Look Back.
The 2012 Internet Service Provider Residential Customer Satisfaction Study is based on responses from 20,750 residential customers of Internet Service providers nationwide. The study was fielded in November 2011, January, April, and July 2012. The 2012 U.S. Residential Telephone Customer Satisfaction Study is based on responses from 18,033 customers nationwide who receive their local and long distance telephone service from one provider. The study was fielded in four waves: November 2011, January 2012, April 2012 and July 2012.
About Bright House Networks
Bright House Networks is the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida, with technologically advanced systems located in five states including Florida, Alabama, Indiana, Michigan and California.
Bright House Networks serves approximately 2.5 million customers who subscribe to one or more of its video, high-speed data, home security and automation and voice services. The company also offers a strong portfolio of customizable, advanced business solutions for video, voice, data, cloud-based and managed services. The company is MEF-certified and also recently received the Cisco® Master Service Provider Certification under the Cisco Cloud and Managed Service Program, the first cable operator in the United States to achieve this designation. Bright House Networks also owns and operates exclusive, award-winning, local news and sports channels in its Florida markets. For more information about Bright House Networks, visit (www.brighthouse.com).